Sentry Recovery & Collections, Inc.

Statement Billing Early out/Follow up Pre-Collect Credit Reporting Collections Litigation of Claims Records Archiving

Our Services

MEDICAL DEBT COLLECTION

Sentry Recovery & Collections, Inc. has provided complete and comprehensive collection services for hundreds of satisfied medical offices, clinics, and hospitals. The collection techniques utilized by our medical collectors effectively create a desire to pay. The primary objective is to build rapport with the patient by conveying an attitude that is positive and helpful. We have a strong belief in collection ethics and strive to preserve patient dignity. Our approach, combined with continuing technological upgrades, enables us to locate and motivate patients to pay in a way unlike other agencies. Sentry Recovery & Collections, Inc. currently provides collection services to many hospitals, as well as a variety of accounts receivable outsourcing services to clients throughout the medical community.

PROPERTY MANAGEMENT DEBT COLLECTION

Sentry Recovery & Collections, Inc. has provided complete and comprehensive collection services for many types of property management companies. The collection techniques utilized by our property management collectors effectively create a desire to pay. Our approach, combined with continuing technological upgrades, enables us to locate and motivate individuals to pay in a way unlike other agencies.

RETAIL DEBT COLLECTION

Industry specialization is a trademark of Sentry Recovery & Collections, Inc.. The collection techniques employed by Sentry Recovery & Collections, Inc. uniquely create a desire to pay. The primary objective is to build rapport with the consumer by conveying an attitude that is positive and helpful. This is done by communicating a concern for the consumers' situations and through the use of motivational appeals. We have a strong belief in collection ethics and strive to preserve consumer dignity. Use of this approach, combined with Sentry Recovery and Collection's continuing technological upgrades, enables us to motivate consumers to pay in a way unlike other agencies.

COMMERCIAL DEBT COLLECTION

Sentry Recovery and Collection's commercial division was formed by Sentry Recovery & Collections, Inc. specifically with business to business and professional accounts in mind. Our staff brings decades of collection experience to work for you. From upper management to clerical support, all of our people take equal pride in the part each plays. This combined effort and commitment to innovation makes us a determined and effective remedy for your collection problems. Sentry Recovery & Collections, Inc. is a company with the unique combination of experience and technology which gives our clients superior results and consistent, quality customer service.

Attorney reviews are available on all claims.
Demands and negotiations are supervised by experienced management.
Only collectors trained in commercial account handling work for Sentry Recovery and Collection's commercial division.
Alternative dispute resolution practices are used when sensitive customer relationships are at stake.
Litigation will commence only with your approval. We have a working knowledge of lien and bond laws.

Pre-judgment writs of attachment and field calls are done where warranted.
Client account managers are experienced in all phases of collection... we speak your language.
Electronic assignment is available.
A variety of reporting options are available including computerized status reports.

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About Sentry Recovery & Collections, Inc.

Our Philosophy

Sentry Recovery and Collection's philosophy is that a combined effort between our agency and your office will always result in the most beneficial results for both of us. We are a part of your office and we welcome your initial and continued interest in our progress.

Personal Service

Our service is personal. Your business is unique and we tailor our services to fit your organization, no bells, no whistles, just the services that you need to help get your lost money back where it belongs, in your bank. This is why Sentry Recovery & Collections, Inc. has consistently maintained one of the highest rates of return in the industry.

Good Will

We recognize that customers are hard to get and even harder to keep. That is why our collection procedures are designed to preserve good will. After all even if you don't want the customer who is delinquent to keep running the tab, you don't want a vocal group of former customers ruining a reputation that you have spent years building.

Professional

We can help with collection techniques that are professional and knowledgeable, techniques designed to get your money returned, while maintaining your professional image.

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Frequently Asked Questions

How long has Sentry Recovery & Collections, Inc. been in business?

Sentry Recovery & Collections, Inc. was incorporated in 1976 and has continuously assisted both the consumer and commercial communities in the collection of receivables for over 25 years. In 1992 Sentry Recovery & Collections, Inc. Collection's growth accelerated when it purchased a an IBM RS/6000, Model 370 computer, making it one of the first totally paper-less agencies. Sentry Recovery & Collections, Inc., because of this growth, now operates in three Western states and has some 50 employees. Our reputation is the highest in the industry and we have served our clients well.

From where will my accounts be worked? Will I be able to talk to someone locally?

All accounts are worked in Southern Nevada - (702) 633-8080

Does your agency retain counsel to handle lawsuits or other legal matters relating to collections?

Yes, we retain various legal staff relating to their specific areas of expertise.

What is the collector to account ratio?

There are a maximum of 1200 accounts per unit except for the dialer who may have up to 3000 accounts.

What does your agency consider a "small balance" and how are those accounts worked?

A small balance is $100.00 or less. Small balance accounts are assigned to a small balance unit where phone calls or notice activity can take place.

Does your agency have the ability to accept accounts via electronic means?

Our company can accept new business, payments, credit and adjustment via electronic download from client via our secure web site or FTP. For further information please contact your sales representative.

What is the typical flow of an account assigned to your agency?

Data processing downloads the accounts onto the system and runs a match report, balance tapes and acknowledgment. All input is reviewed and cross checked for accuracy. The collection floor receives accounts immediately after input check has been completed and collectors begin making calls everyday, morning and evening until contact is made. Payment clerks handle all accounts that are setup as monthly payers. Skip tracing activities take place when a skip is identified by the collector. The account is then automatically transferred to a skip trace division for processing. After locating the skip, the account is transferred back to the collector for continued collection effort.

What are the circumstances in which letters, statements, etc. are sent to debtors?

Letters are automatically computer generated and mailed. If the collector handling the account has made satisfactory payment arrangements with the debtor, the letters are stopped and a payment reminder is mailed to the debtor. The letter series may be restarted at any time by the collector handling the account. Samples of these letters will be provided on request.

What are your Agency's professional affiliations?

The company is a member of American Collectors Association, Chamber of Commerce, International Credit Society and Healthcare Financial Management Association.

What kind of quality controls are in place to ensure that your personnel comply with the Fair Debt Collection Practices Act and other applicable consumer and collection laws?

We provide a complete orientation including a study of the Fair Debt Collection Practices Act, collection tapes, computer manual, policy and procedure manual and follow-up testing. The collector then works with a supervisor for a week and then the collector's work is monitored on an ongoing basis. Continual training is provided through school seminars and association seminars.

How are your collectors paid?

Collectors are paid bimonthly commission only. Bonuses and monthly contests are used as incentives.

What percentage of your collectors are bilingual?

Eight (8%) per cent of our representatives are bilingual.

What is the average level of education of your collection staff and average years of collection experience?

Education â€” High school through college :: Collection experience â€” management level 10 years :: Collection floor â€” 1.3 years

What criteria is used to determine which accounts have a Credit Bureau Report pulled?

Any skip account with a balance of $300.00 or more.

Which Credit Bureaus is your agency a member of?

Sentry Recovery & Collections, Inc. Collections reports active accounts to Experian (formerlyTRW), Transunion, Equifax, and Innovis on a monthly basis. This file includes declining balance reporting.

Why should you contract us to collect your delinquent accounts?

We feel our firm should be selected because: our physical growth over the last 20 years has given us the manpower and the facilities to be successful at any projects we undertake. As you know, people are the most important ingredient for success and we have the trained people and the space to double our present facility. We handle more major clients than any other independent agency in the Western region of the country and have been serving this area for over 25 years. We know the business and can produce the dollars.

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